While assessing the various aspects of downtime, you must keep in mind the duration of downtime as well as the time of occurrence of the downtime. All these things should be discussed in advance. Usually, web hosting service providers don’t like delineating all these details, so you got to ask them.
You should acquaint your web hosting service provider with your peak business hours. Imagine a situation wherein one of your customers is about to complete a transaction, and the web page conks out. Oops! There is noting more irritating than this. You are running your business via your website, and if it fails to serve the purpose due to downtime, continuing with your current web host would be an absolute stupidity.Here are a few things you must be clear about to deal with downtime.
• What are my peak business hours?
• What are my dozing business hours?
• How much downtime is acceptable during dozing business hours?
• What is the frequency of monitoring intervals?
• What is the duration of monitoring intervals?
• Is it actual monitoring?
• Will my web host be able to provide me with zero downtime during peak business hours?
• What is the total downtime for a month?
• What is the total downtime for each day?
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